Returns & Exchanges Policy

Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

STëLF Cycling aims to deliver its customers high quality European made garments that can be worn with pride.

Please choose your items from this website carefully as we reserve the right to refuse refunds based on the customers change of mind. However, we may deem an item acceptable for return if your product(s) are proven to have been shipped by STëLF Cycling with a pre-existing major defect. A major defect is deemed to be when the product:

• has a defect that would have prevent someone from purchasing the product if they had known about it pre-purchase
• is significantly unfit for the garments intended purpose, and cannot be rectified within a practicable period of time.

A major defect must be identified and brought to the attention of STëLF prior to the garment being worn or washed. STëLF advises customers that garments are fitted with special markers that allow us to identify if the garment has been worn or washed. If markers identify that the garment has been worn or washed, then the customers claim for a major defect is voided.

Please keep your invoice as proof of purchase. STëLF will ask you to produce a copy of you invoice when notifying us of a defect. If you have removed the tags, unfortunately, we will be unable to accept the return.

 

Exchanges Policy


Please choose your items from this website carefully as we reserve the right to refuse refunds and exchange based on the customers change of mind. If you change your mind about your purchase, STëLF may choose to exchange the item only if the garment(s) remain in as new condition, unused, unopened and unworn and returned within 14 days of original dispatch.

Unless the product has a major defect, all additional postage costs for returning items will be at the customers expense.

STëLF is happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.

If your clothing purchase is the incorrect size we may choose to offer you an exchange only. For these returns you are required to pay for return postage to STëLF Cycling, as well as the further postage on the replacement item (i.e all postage cost are paid by the customers in this event). If STëLF review returned goods and deem them to be worn or washed, then the Exchange and/or Return Policy is voided.

Clothing must be returned within 14 days of original shipment date. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the exchange.